Legal

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last Updated: March 4, 2026

1. Introduction

Platinum Details ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our services, or communicate with us.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you:

  • Book an appointment or request a quote
  • Fill out a contact form on our website
  • Communicate with us via phone, email, or social media
  • Sign up for our newsletter or marketing communications

Personal Information We Collect

  • Full name
  • Phone number
  • Email address
  • Vehicle make, model, year, and VIN (if provided)
  • Home address (for vehicle pickup/delivery if applicable)
  • Appointment preferences and scheduling information
  • Payment information (processed securely through third-party providers)

3. How We Use Your Information

We use the information we collect to:

Schedule Appointments

Book and manage your detailing appointments

Provide Quotes

Send you price quotes for services requested

Customer Communication

Respond to inquiries and provide service updates

Marketing

Send promotions, special offers, and service reminders (with consent)

Service Records

Maintain records of services performed on your vehicle

Legal Compliance

Comply with applicable laws and regulations

4. How We Protect Your Data

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our Security Measures Include:

  • Secure socket layer (SSL) encryption for data transmission
  • Encrypted storage of sensitive personal information
  • Access controls limiting employee access to personal data
  • Regular security reviews and updates
  • Secure payment processing through trusted third-party providers

5. Information Sharing & Disclosure

We Do Not Sell Your Personal Information

Platinum Details does not sell, rent, or lease your personal information to third parties. Your data is used solely for providing our detailing services and communicating with you about those services.

We may share your information only in these limited circumstances:

  • Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., payment processors, scheduling software) – these parties are contractually obligated to keep your information confidential
  • Legal Requirements: When required by law or in response to valid requests by public authorities
  • Business Transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

6. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

Types of Cookies We Use:

  • Essential Cookies: Necessary for website functionality and security
  • Analytics Cookies: Help us understand how visitors navigate our site
  • Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect certain website features.

7. Facebook & Instagram Lead Forms

When you submit information through Facebook or Instagram lead ads, your data is collected by these platforms and shared with us to respond to your inquiry.

We use this information solely to respond to your service inquiries and schedule appointments. We do not use this data for any other marketing purposes unless you specifically opt-in to our communications.

8. Your Rights & Choices

You have the following rights regarding your personal information:

Access

You may request a copy of the personal information we hold about you.

Correction

You may request correction of inaccurate or incomplete personal information.

Deletion

You may request deletion of your personal information, subject to legal retention requirements.

Opt-Out

You may opt-out of marketing communications at any time by clicking "unsubscribe" in our emails or contacting us directly.

Data Portability

You may request your personal information in a structured, commonly used, machine-readable format.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Platinum Details

Business Hours

  • Monday - Friday8:00 AM - 6:00 PM
  • Saturday9:00 AM - 4:00 PM
  • SundayClosed

Thank you for trusting Platinum Details with your vehicle care. We are committed to protecting your privacy and providing you with exceptional service.

© 2026 Platinum Details. All rights reserved.